Refund

HowFarApp Refund Policy

Last Updated: September 5, 2025

At HowFarApp, we strive to ensure your satisfaction with our web and mobile platform, which connects friends and family through timelines, messaging, groups, events, live streaming, and free voice and video calls, while offering discounted airtime, data, and utility bill payments and opportunities to sell and earn. This Refund Policy outlines when and how you can request refunds for purchases made on the Platform, in compliance with the Federal Competition and Consumer Protection Act (FCCPA) 2018 and other applicable Nigerian laws. By using HowFarApp, you agree to this policy.

1. Scope of the Policy

This Refund Policy applies to:

·         Pro Package Subscriptions: Paid subscriptions for premium features (e.g., boosted posts, enhanced calls, etc.).

·         Bill Payments: Airtime, data, or utility payments processed via third-party providers.

·         Marketplace Purchases: Transactions for products or services sold by users or affiliates on the Platform.

·         Virtual Goods: Purchases of digital items (e.g., badges, stickers).

This policy does not cover transactions facilitated by third parties outside our control (e.g., Payment gateway errors), which are subject to their respective terms.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances, as required by FCCPA:

·         Non-Delivery of Service: If a paid service (e.g., pro package, bill payment) is not provided as promised.

·         Defective Service: If the service is faulty or does not meet reasonable expectations (e.g., app errors preventing bill payment).

·         Overcharges: If you’re charged incorrectly (e.g., double-billed for airtime).

·         Unauthorized Transactions: If charges occur due to fraud or unauthorized access (subject to verification).

·         Statutory Rights: Where required by FCCPA for defective or unfit services, including failure to meet advertised discounts (e.g., off data, off utilities).

Refunds are not available for:

·         Change of Mind: Unless explicitly stated (e.g., 7-day cooling-off for subscriptions, per FCCPA Section 120).

·         Third-Party Issues: Failures by external providers (e.g., Payment gateway downtime, telco delays), though we’ll assist with disputes.

·         User Errors: Mistakes in payment details or misuse of features (e.g., incorrect airtime number).

·         Virtual Goods: Non-refunded once used, unless defective.

3. Refund Process

To request a refund:

1.     Submit a Request: Contact our support team within 7 days of the transaction at support@howfarapp.ng or via in-app support. Include your account details, transaction ID, and reason for the refund.

2.     Verification: We’ll review your request within 5 business days, verifying eligibility per FCCPA standards (e.g., proof of defect or non-delivery).

3.     Resolution: If approved, refunds will be processed within 7 business days to your original payment method (e.g., bank account, card). For bill payments, we’ll coordinate with providers (e.g., Payment gateway).

We may offer credits (e.g., platform credit) as an alternative, but you can insist on a cash refund if eligible under FCCPA.

4. Specific Refund Conditions

• Pro Package Subscriptions:
• Refunds for non-delivery or defective features (e.g., boosted posts not displayed) within 7 days of purchase.
• Pro-rated refunds for cancellations after the 7-day cooling-off period, less fees (e.g., 30% app store fees).
• No refunds for unused features if functional (e.g., not using enhanced calls).
• Bill Payments:
• Refunds for failed or incorrect payments (e.g., airtime not credited) processed via Payment gateway, subject to their verification.
• No refunds for successful transactions (e.g., airtime delivered to correct number).
• Disputes for third-party errors (e.g., Telco delays) must be directed to the provider, with our assistance.
• Marketplace Purchases:
• Refunds for non-delivered or defective products/services are handled by the seller per their terms, with HowFarApp facilitating resolution.
• Platform fees (10-20%) are non-refunded unless HowFarApp is at fault.
• Virtual Goods:
• Refunded only if defective (e.g., badge not applied) within 7 days.
• No refunds for used or consumed items.

5. Consumer Rights under FCCPA

Under the FCCPA 2018, you have the right to:

• Receive services that are safe, of good quality, and fit for purpose.
• Request refunds for defective or non-delivered services.
• Be protected from unfair terms (e.g., blanket "no refund" clauses).

We do not exclude or limit these rights. Any claim for damages due to our negligence or defective services will be handled per FCCPA, ensuring you receive compensation for direct losses (e.g., failed bill payment). We are not liable for indirect damages (e.g., lost profits) or third-party issues (e.g., Payment gateway errors), to the extent permitted by law.

6. Dispute Resolution

If you’re dissatisfied with our refund decision, contact us at support@howfarapp.ng  for escalation. Unresolved disputes may be referred to arbitration in Abuja under the Arbitration and Conciliation Act or to the Federal competition and Consumer Protection commission (FCCPC) at contact@fccpc.gov.ng or via fccpc.gov.ng.

7. Changes to This Policy

We may update this policy to reflect changes in our services or legal requirements. You’ll be notified via email or in-app alerts at least 7 days before changes take effect. Continued use implies acceptance.

8. Contact Us

For refund requests or questions:
HowFarApp Support
Email: support@howfarapp.ng
Address: HowFarApp, Abuja, Nigeria
Phone: +234-701-547-4441